Privacy policy
Last updated: July 18, 2026
This Privacy Policy describes how Derovia ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, technologies, or the Services we provide.
When we make updates, we will revise the "Last updated" date at the top of this page. If required by applicable law, we will notify you of material changes through our website or by other appropriate means.
Your continued use of our Services after any updates become effective constitutes acceptance of the revised Privacy Policy.
How We Collect and Use Your Personal Information
To provide our Services efficiently, we collect certain information from you and about your interactions with our website.
The information we collect depends on how you use our Services and may include information you provide directly, information collected automatically, and information received from trusted third parties.
What Personal Information We Collect
Personal information refers to information that identifies, relates to, describes, or can reasonably be linked to an individual.
Depending on your interaction with Derovia, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account information
- Order history
- Customer support communications
- Device information
- Browser information
- IP address
- Shopping preferences
- Marketing preferences
We only collect information that is reasonably necessary to provide and improve our Services.
Information We Collect Directly from You
You may provide personal information when you:
- Place an order
- Create an account
- Subscribe to emails or newsletters
- Contact customer support
- Participate in surveys or promotions
- Leave product reviews
- Communicate with us through our website or social media
Providing certain information may be necessary for us to fulfill your order or respond to your requests.
Information We Collect About Your Usage
When you browse our website, certain information may be collected automatically through cookies and similar technologies.
This may include:
- Device type
- Browser type
- Operating system
- IP address
- Pages visited
- Products viewed
- Shopping cart activity
- Date and time of access
- Referral website
- General location based on IP address
This information helps us understand how visitors use our website, improve performance, enhance security, and provide a better shopping experience.
Information We Obtain from Third Parties
We may receive information from trusted third-party partners that help us operate our business.
These may include:
- Payment processors
- Shopify and related platform services
- Fraud prevention providers
- Analytics providers
- Advertising partners
- Shipping and fulfillment providers
- Customer support platforms
The information we receive depends on the services used and the privacy settings you choose with those third parties.
How We Use Your Personal Information
We use your information for legitimate business purposes, including to:
- Process and fulfill orders
- Verify payments
- Arrange shipping and delivery
- Communicate about your purchases
- Respond to customer inquiries
- Provide customer support
- Detect and prevent fraud
- Improve our website and Services
- Personalize your shopping experience
- Send promotional communications where permitted
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our business, customers, and users
We only use personal information where we have a valid legal basis to do so.
Cookies
Like many online stores, Derovia uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep items in your shopping cart
- Maintain secure sessions
- Analyze website traffic
- Improve website functionality
- Measure advertising performance
- Personalize content and recommendations
Most browsers allow you to manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain features and functionality of our website.
How We Disclose Personal Information
We do not sell your personal information.
However, we may share information when necessary to operate our business and provide our Services.
We may disclose personal information to:
- Payment processing providers
- Shipping and logistics companies
- Website hosting providers
- Cloud service providers
- Customer support platforms
- Analytics providers
- Marketing partners
- Fraud detection and security providers
- Professional advisors
- Government authorities when required by law
We may also disclose information:
- To comply with legal obligations
- To enforce our agreements
- To protect our rights or property
- To investigate suspected fraud or illegal activity
- As part of a merger, acquisition, restructuring, or sale of business assets
Any third parties receiving personal information are expected to protect it and use it only for authorized purposes.
Third-Party Websites and Links
Our Services may contain links to third-party websites or services.
We do not control those websites and are not responsible for their privacy practices, content, or security.
We encourage you to review the privacy policies of any third-party websites before providing personal information.
Children's Data
Our Services are not intended for individuals under the age required by applicable law in their jurisdiction.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete the information.
Security and Retention of Your Information
We take reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, misuse, or loss.
While we work hard to protect your information, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
- Provide our Services
- Complete transactions
- Resolve disputes
- Comply with legal obligations
- Maintain business records
- Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where appropriate.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion of your information
- Receiving a copy of your information
- Objecting to certain processing activities
- Restricting how your information is used
- Withdrawing consent where processing is based on consent
To exercise any applicable rights, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
Complaints
If you have questions or concerns about how we collect, use, or protect your personal information, we encourage you to contact us first.
We will make every reasonable effort to resolve your concerns promptly and fairly.
If you believe your concerns have not been addressed satisfactorily, you may have the right to contact the relevant data protection authority in your jurisdiction.
International Users
Derovia may process and store personal information in countries outside your country of residence.
By using our Services, you understand that your information may be transferred internationally where our service providers or business partners operate.
Where required, we take appropriate measures to help ensure that personal information remains protected in accordance with applicable privacy laws.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Email: support@ Derovia.com
Website: https:// Derovia.com
We will respond to privacy-related inquiries as soon as reasonably possible.