Refund Policy
Last Updated: July 18, 2026
At Derovia, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully before requesting a return or refund.
30-Day Return Policy
We accept return requests within 30 days of the date your order is delivered. To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging whenever possible. Proof of purchase is required for all returns.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or customization reasons. We also reserve the right to refuse returns for items that show signs of use, have been damaged after delivery, or are returned outside the eligible return period.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us within 7 days of delivery. To help us resolve the issue quickly, please include your order number, a brief description of the issue, and clear photos of both the item and its packaging. Once reviewed, we'll work with you to provide an appropriate solution.
How to Request a Return
Before sending any item back, please contact our Customer Support team to request return authorization. Include your order number, the reason for your return, and any supporting photos if applicable. Returns sent without prior approval may not be accepted.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome of your request. If your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
Return Shipping
If your return is the result of a damaged, defective, or incorrect item, we'll work with you to resolve the issue at no additional cost whenever appropriate. For returns requested for other reasons, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.
Order Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee that changes or cancellations can be made once an order has entered processing or has already been shipped.
Exchanges
We currently do not offer direct exchanges. If you'd like a different item, we recommend requesting a return, if eligible, and placing a new order.
Contact Us
If you have any questions about this Refund Policy or need assistance with your order, please contact our Customer Support team.
Email: support@Derovia.com
We aim to respond to all inquiries within 24–48 business hours.